bushmaster service

[schmud0811]

i have ordered an upper from bushmaster in september and it will be on back order till the end of december. i personnaly find this to be very poor customer service. when you order the parts they don't tell you they will be on back order for months they tell you 2-3 weeks. has anyone else had these problems?

[HAGIKILLER]

What upper did you order? I ordered one and I got it in a week. I then placed a seperate order for the 6 position stock and rear flip sight and again it only took a week. I got a two week leave from iraq and went to the local gun shop and told them i needed a bushy lower and they said they were back ordered but they would see what they could do... He called them and told him i was military, Well it was a friday and the people at bushmaster said they would pull one off the assembly line and get it to me by monday. They did. Now my build is done. Sorry about your bad luck.

[ubersoldate]

yup...
They tell you AFTER they charge your card.... :dunno:

[schmud0811]

yeah i told em i just got back from iraq also , i ordered the week after i got home. i ordered the 14.5 heavy barrel flat top upper shaved front sight and flat top upper and an extra bolt. the more i type about it the more i get mad. i allready have 800 dollars in accessories for the carbine but no damn barrel to shoot it with go figure, i do have an ar-15 set up as an a2 though

[PsychoSamX-SE86]

I ordered a 16 inch M4 type with the removable handle and the A2 birdcage. They said over a month but took only 2 weeks. Not been able to shoot it much hunting season started can’t chance shooting a lot of hunters out and being coming on to my property. Last year a guy started screaming at me when he was on my land about how I ruined his hunting for shooting on my land.

[schmud0811]

i wish it was the same case with me, i am still waiting for the damn upper it is quite annoying, the said the have to have a minium of 100 orders for the certain barrel type to make a run of barrels, i was hoping to have the upper when i got of of leave from iraq, in october i got off of leave i guess i have to hope for xmas leave now, i wonder if the monkeys who work at bushmaster read these threads on this website. i wanted a bushmaster upper because i have a bushmaster rifle but i am thinking about canceling my order now, does anyone know were to find the same type of upper? i ordered a 14.5 heavy barrel upper w/ a permantly attached phantom to bring it to 16, a flat top upper w a shaved front sight , no delta ring or hand gaurd cap? i have a free float quad rail from troy industrys i wanted a knights but they were on back order also, go figure but i could of had it by now if i new it would have took so long to get the damn upper. i have a mess of great parts , aimpoint comp ml2 magpul stock troy hanguards. ugh pisses me off, i was thinking of getting a 22 upper also from bushmaster but this is the last rifle or part i will ever buy from them again.

[RJ Shooter]

You have to remember that the supply and demand are HUGE right now. You also have to realize that many of the bigger manufacturers have sub-contracts with the DoD as well. So, when the Govt needs something, they get the priority.

I personally wouldn't take it personally. I don't think they want to make customers wait, because they want "repeat" customers.

Just remember the supply and demand issue, as well as the sub-contract issue. ;)

[remy1492]

DPMS has a .22, it is a sweet shooter and the upper snaps on to any of my 5 different receivers just fine! including my bushmaster.

[thedaledoe]

I think these companies just havent done their market research.. they should be pumping product out big time. In a competitive market like the one we all partake in, when demand is as high as it is supply needs to keep up or they are not at their efficient output level and will lose money in the long run. Damn I didnt think this college stuff actually taught you anything.. maybe i was wrong :D

[Epinephrine]

Dale, i hate to break it to ya, but most of us learned that in 7th grade. :D

Either you just had a relapse of previously aquired knowledge, or you learned that in college and are now on a 7th grade level of understanding. :D

[thedaledoe]

Nobody learns econ in middle school, HS maybe but not middle school. All college is is a rehashing of what you have learned already until you get into upper level classes. But my point still remains, unless these companies like Bushmaster are already at maximum output, they are making a big mistake.

[creekerdoug]

I'm no longer impressed with Bushmaster. The lower my FFL order for me on 10/5 still hasn't shipped. Supply and demand and market conditions are all well and good but......

I hate dealing with a vendor that continues to give you the just "a couple more weeks" excuse when you check on the order status. It just irritates.

If it's going to take months to fill the order; then just say so. You'll have a lot fewer pissed off customers. I work in sales so I know a little about keeping customers happy........

[akjunkie]

just got my upper today from Bushmaster. the UPS guy stuck the box in my hand and turned around and left. i said, " dont u need an adult signature?" UPS guy says, " nah, your okay" , hopped in his truck and drove off. funny thing is he didnt even bother asking me my name. just shove the box in my hands and left.

ok, my problem with bushmaster. I ordered a 14.5 M4 with Phantom 2 flash hider. NO where on the receipt does it say that the Phantom is PERMANENTLY pinned or welded on. i cant see any weld marks.. only a crush/peel washer. sent Bush an email asking if it is Permanently attached. if so, send me another Receipt with same invoice number stating that it is. OR i will have to send it back to them for a weld job. IF i gotta do that, i wouldnt be surprised if they charge me extra to Re-parkerize the muzzle.

i am assuming/ HOPING this is what they did. got a brand NEW virgin M4 barrel off the assy line, install washer , install PHantom FH, timed it right, solder to 1100 deg F, then Parkerize teh whole barrel before installing on my upper.

it would REALLy suck if there was a misunderstanding on THERE part and not weld it for me.

another thing on the receipt, it said. Calif laws prohibit the installation of a PRE-BAn barrel assy on a POst ban lower.

what the F*ck????? does that mean? i assume they are only trying to Cover their ass from legal issues.

1st> brady bill expired.
2nd> my AR already with Ca DOJ as registered AW in kommunist calif
3rd> so what if i install a preban upper on my post ban lower??? does that turn it into an assault weapon? DOH, i forgot, its arleady registered with CA DOJ as an AW.

if i dont get an email reply from their tech dept by tomorrow afternoon, they will be getting a phone call from me. i dont intend to take it out shooting til i get an answer from them.

anyone else out there order a 14.5 with a IZZY or Phantom FH? is it safe to assume with Bush, any 14.5 with a 2 inch IZZy/ Phantom is automatically Pinned/Welded???

thanks in advance..... btw, i got my upper back in under 3 weeks.

[RJ Shooter]

It's called a blind pin and is very professionally done. You won't necessarily see where the "two" pins have been welded over and refinished, but they should be in the 12:00 / 6:00 areas. The washer is still needed to index the muzzle device.

They only time they don't use a standard A2 hider on a 14.5" barrel, is when they blind pin another 1.5" muzzle device on....

You can rest assured that it is permanent...

[308]

I'm no longer impressed with Bushmaster. The lower my FFL order for me on 10/5 still hasn't shipped. Supply and demand and market conditions are all well and good but......

I hate dealing with a vendor that continues to give you the just "a couple more weeks" excuse when you check on the order status. It just irritates.

If it's going to take months to fill the order; then just say so. You'll have a lot fewer pissed off customers. I work in sales so I know a little about keeping customers happy........
I guess I should be thankful my local dealer has more Bushmasters in stock thank anyone I ever dealt with. He always has 3-4 complete lowers in stock and ready to go...$275.00 each fixed stock and $295.00 for the colapsable stock version.

[akjunkie]

RJ Shooter,

you are Absolutely CORRECT. i placed my rifle under a reading lamp. checked out the phantom at 12 and 6 o'clock. Sure enuff the you can the weld marks. 12 o'clock position all i can see is very smooth grind marks.

at the 6 o'clock positon, u can actually see the Dark blue weld mark that has been grind down.. major Color discoloration..but that is good. Major proof that is was pinned and welded.

thanks again.

[azreloader]

You have to remember that the supply and demand are HUGE right now. You also have to realize that many of the bigger manufacturers have sub-contracts with the DoD as well. So, when the Govt needs something, they get the priority.

I personally wouldn't take it personally. I don't think they want to make customers wait, because they want "repeat" customers.

Just remember the supply and demand issue, as well as the sub-contract issue. ;)

This is all true, but they should let you know when placing the order of the Backorder status, and they shouldn't charge you until it ships. My RRA upper took 14 days, but my card was not charged until the day it shipped and I got it 5 days later!

[thedaledoe]

1st> brady bill expired.
2nd> my AR already with Ca DOJ as registered AW in kommunist calif
3rd> so what if i install a preban upper on my post ban lower??? does that turn it into an assault weapon? DOH, i forgot, its arleady registered with CA DOJ as an AW.



1st... brady bill did not expire. AW ban has nothing to do with the brady bill. It has to do with background checks and handgun crap.

2nd... I dont know the laws in the PRK so cant help you there.

3rd... Since you people still have your own AW ban if you install a pre/no-ban upper on your post-ban lower then you just did a bad thing. Can only do that to lowers that were assembled into complete rifles BEFORE the ban took place. So sometime before 94'.. unless the PRK adopted one earlier then the national ban which i have no idea.

[akjunkie]

if you can only install a preban upper on a rifle that was made/assembled before 9/14/94... how does the AWB expiring HELP anybody nation wide? so you saying, anyone that bought a Postban AR between 9/94 - 9/2004 cannot install a pre ban upper on their post ban lower? and if they wanted to a Preban rifle, they would have to buy a NEW rifle at their local gunshop fully assembled in preban configuration?

to say, u can only install a preban upper on a rifle made prior to 9/14/94 makes absolutely no sense. so why the F*ck was everyone waiting for the AWB to expire? why is everyone selling preban uppers, threading kits, and flash hiders???

so installing a preban on my calif lower turns it into an assault weapon? huh, already registered with CA DOJ as a AW under AB23 since 2001.

[akjunkie]

1st... brady bill did not expire. AW ban has nothing to do with the brady bill. It has to do with background checks and handgun crap.

2nd... I dont know the laws in the PRK so cant help you there.

3rd... Since you people still have your own AW ban if you install a pre/no-ban upper on your post-ban lower then you just did a bad thing. Can only do that to lowers that were assembled into complete rifles BEFORE the ban took place. So sometime before 94'.. unless the PRK adopted one earlier then the national ban which i have no idea.


LOL @ thedaledoe,

you must've read the old Ass post over at arf.com , the great "what is a preban rifle debate" last posted May 04.

your quite right, IF the AWB ban did NOT expire.. you can only put a preban upper on a preban rifle.. and the great debate was... " a preban rifle had to be sold/manufactured..blah blah blah.. as a COMPLETE rifle before 9-13-94.

that is a Moot point since the AWB DID expire. pre or post ban ... Who CARES?????? AWB is dead.

" 2nd... I dont know the laws in the PRK so cant help you there."
well said! you dont know the laws. but u did make a comment like u did. see below.

"Since you people still have your own AW ban if you install a pre/no-ban upper on your post-ban lower then you just did a bad thing"

Really? how is it a BAD thing? please explain.
do you live in california?
do you own a AW in california?
do you Or did you work in a CA gunshop for Several years??
do you know the CA gun laws???
is your rifle registered with CA DOJ as an assault weapon under AB23??

"Can only do that to lowers that were assembled into complete rifles BEFORE the ban took place. So sometime before 94'.."

again, this Point is absolutely IRRELEVANT since the AWB expired. no more distinction between pre/post 9/94 rifles. they all the Same now.

pre 89 rifle under the Roberti-Roos act is a whole different story.

like i said in a previous post, i believe Bushmaster had that little note on the receipt, their catalog and website to Cover their ass. it IS up to the Individual to be up to date on local, state and Federal laws.

here's a wild scenario.. that warning was for people in Calif that did NOT register their AW.. if that is the case.. who cares what they put on. whether they got a PRe or Post upper, they still gonna be in trouble for possessing an Unregister AW in communist california.

oh yes, Major typo on my part.. i meant AWB not brady bill. shit happens when i speed type.

[JE3146]

first... take a chill pill....... 2nd.. go read the laws... you're in Cali.... so go read Cali laws... I dont live in Cali.. so I dont know Cali laws... if you say its been registered as an AW then fine.. you registered it.. so go check the laws.... you live there.. ignorance is no excuse...


I know OREGON laws.. and they deem that the AWB is over which means I can install any damn thing I want on my lower whether its pre-ban or postban because technically right now there is NO BAN....

people were waiting for the AWB to expire so they could install any damn thing they want on a post-ban rifle..... because once the ban expired there would be no such thing as a Pre or Post ban in states without the state version of the AWB... there would just be no-bans...

EDIT:: gotta add this so you dont blow it out of proportion and use it against me or something... the "any damn thing i want"... that excludes anything that would be an NFA violation...

[thedaledoe]

hey akjunkie...:fu: Dunno what crawled up your ass and died. You are an idiot. I was talking about you poor bastards and Cali which still have an AWB.. i put whatever i want on any of my AW's because i dont live there. I didnt say jack shit about the rest of the country. You asked questions, i answered them. Why you went on a psycho rampage is beyond me. But whatever. You asked if i was a dealer in cali. Nope, i hate that state, but you sure sound like a dealer... huge ego.. pisspoor attitude.. and ignorant of gun laws.. and not to forget an unwillingness to listen to other people. Course that falls under the ego part. All i did was try and answer your questions and you proceeded to attack me for it. :rolleyes:

[akjunkie]

first... take a chill pill....... 2nd.. go read the laws... you're in Cali.... so go read Cali laws... I dont live in Cali.. so I dont know Cali laws... if you say its been registered as an AW then fine.. you registered it.. so go check the laws.... you live there.. ignorance is no excuse...


I know OREGON laws.. and they deem that the AWB is over which means I can install any damn thing I want on my lower whether its pre-ban or postban because technically right now there is NO BAN....

people were waiting for the AWB to expire so they could install any damn thing they want on a post-ban rifle..... because once the ban expired there would be no such thing as a Pre or Post ban in states without the state version of the AWB... there would just be no-bans...

EDIT:: gotta add this so you dont blow it out of proportion and use it against me or something... the "any damn thing i want"... that excludes anything that would be an NFA violation...


JE3146,

i totally agree with you. the AWB is dead. you and I can put anyting we want on our rifle.

i only stated in previous post , i orderd a 14.5 m4 with phantom FH from bushmaster and i intend to install it on my post ban lower.

Dumbass above , states i can only install preban upper assy, on rifles built before 9/13//94. i really have no idea what this fool is saying. Obviously you and I know the law but this fool doesnt.

Dumbass also states he doesnt know Calif gun laws.. yet he tells me installing a preban on my lower is a BAD thing. Well, i am still waiting on a answer.. why is it a bad thing???

Never stated dumbass was a FFL dealer Nor was i. However i did work in a gunshop for several years, my Rifle(S) are registered with CA DOJ, and yes i am up to date on local, state, and federal gun laws. i wouldnt be installing the preban on my rifle if it was illegal. like i said in a previous post, dont understand why Bushmaster said it was prohibited. maybe to cover their ass?? i can only guess?

to D*ckheadDoe,

what crawled up my ass?
Ignorant little children playing on their daddy's computer , speaking out of there asses.

"you asked questions, i answered them"
actually, No you didnt. you only made Ignorant stupid comments that Made NO sense at all nor were they Related to my Topic at all.

btw, FU 2 little boy.

[thedaledoe]

Well whatever. You certainly have a dealers ego. Every person other then yourself is a little boy and an ignorant one at that. If you know so much then why did you ask so many questions? :rolleyes:

I said what i did about putting preban stuff on postban lowers in KALIFORNIA because if other people have lowers that arent registered as yours is then they can go to federal pen for 10 years. Thats what is so bad if you dont have it registered and whatever shit you gotta do in the communist nation just south of me. You werent very descriptive and what you did say didnt make any sense. I have 2 "AWs" and dont have to register shit. I didnt claim to know the laws. I do know that Kali still has its own AW ban and thats what i referred to. I didnt attack you in any way but you went ahead and did so to me. And when you did the gloves came off.. so sorry to everyone else for having to read this crap but I do defend myself. moving on. :rolleyes:

[akjunkie]

Well whatever. You certainly have a dealers ego. Every person other then yourself is a little boy and an ignorant one at that. If you know so much then why did you ask so many questions? :rolleyes:

Hmm, 3rd posting and u still cant answer my question(S).
1st) why is it a BAD thing,
2nd) why can i only install a preban on a PRE 9/13/94 rifle?

Nevermind, i know you cant answer that.

I said what i did about putting preban stuff on postban lowers in KALIFORNIA because if other people have lowers that arent registered as yours is then they can go to federal pen for 10 years.

this is from one of my previous Postings:

"here's a wild scenario.. that warning was for people in Calif that did NOT register their AW.. if that is the case.. who cares what they put on. whether they got a PRE or POST upper, they still gonna be in trouble for possessing an Unregister AW in communist california."

AWB expiration would be Irrelevant in this case. people that have Unregistered AW's in Calif whether they have PRE 89's, PRE 94's or POST 94's..makes NO difference. they still in possesion of an illegal firearm.

Thats what is so bad if you dont have it registered and whatever shit you gotta do in the communist nation just south of me. You werent very descriptive and what you did say didnt make any sense.

I have 2 "AWs" and dont have to register shit.

NO, i never wrote that. Little children do have wild imaginations , dont they?

I didnt claim to know the laws. I do know that Kali still has its own AW ban and thats what i referred to. I didnt attack you in any way but you went ahead and did so to me. And when you did the gloves came off.. so sorry to everyone else for having to read this crap but I do defend myself. moving on. :rolleyes:


yes, Lets move on. i am Done with You. if u wish to further discuss this, please PM me your email address and we'll continue our discussion in a Private forum.

FYI to Everyone Else, i got a Reply from bushmaster regarding my Phanton FH/Welding question. here it is:

"If the flash suppressor was not permanently installed the invoice would state that it must be used on title II or NFA firearm. The part number A BBL-14M4AM2 indicates that it is permanently attached.
If it were not permanently attached there would be three part numbers. The 14.5" M4 barrel would be A BBL-14.5M4, the Phantom would be part number YHM-28-5C1 and a part number for the peel or crush washer."

hope this helps.
thanks to everyone that provided me with a Positive, honest, and educated reply. (such as RJ Shooter)

[RJ Shooter]

This is all true, but they should let you know when placing the order of the Backorder status, and they shouldn't charge you until it ships. My RRA upper took 14 days, but my card was not charged until the day it shipped and I got it 5 days later!Yeah, I agree, but from the seller's standpoint, telling you that it just went to backorder means a higher chance of order cancellation.

Not saying that's right, just saying they are worried about profits more than anything else (not that I blame a company for that). That's just the way American business is, no matter their political affiliation. The dollar is the bottom line, or they wouldn't be in business in the first place.

I just wished they would explain, just as you have asked, what is up...

On a similar note, I have about a dozen Christmas orders in over the net (not gun related) and have no clue on many of them as to why they are delayed. I think it's a commerce issue in general. Not just Bushy. :(

~~~~~~~

Also, let's keep this CIVIL boys. ;) We're all on the same team...

[schmud0811]

i called bushmaster yesterday they said my barrel is at crome should be here to me in the begining of january

[akjunkie]

i called bushmaster yesterday they said my barrel is at crome should be here to me in the begining of january

schmud0811,

i am sorry u are experiencing a bad transaction with bush. when i ordered my 14.5 m4 upper.. the operator told me to expect a 6-8 week delay. i was pretty surprised when i got an delivery email from them last week. i got my complete upper and old barrel back in 3 weeks. $220 for the barrel, phantom FH, peel washer, and pin/weld job. and another $15 for shipping. $235 total.

i think bush offers a great service, Free gunsmithing if u buy from them. Hell, i intended to buy the barrel from them or other Vendors with similiar prices and having a gunsmith do it. One smith wanted $100 to swap the barrel, another $50 to solder it, and another $100 to reparkerize the muzzle. i am glad i called Bush.

just my 2cents.

[azreloader]

:apileon: Yeah, I agree, but from the seller's standpoint, telling you that it just went to backorder means a higher chance of order cancellation.

Not saying that's right, just saying they are worried about profits more than anything else (not that I blame a company for that). That's just the way American business is, no matter their political affiliation. The dollar is the bottom line, or they wouldn't be in business in the first place.
You're probably right about that. But, when all is said & done, ain't it a gass when the BBT rolls up to the house?

Also, let's keep this CIVIL boys. ;) We're all on the same team...
AMEN to that! Where's that Holiday spirit? No need to take anything discussed in these boards personal!

[mliedy]

Hey fellas,just had to put in my 2 cents,I have ordered a few things from bushy and always gotten great service...My xm15 20" shoots like a dream, very accurate, great finish,totally reliable,,M@TT in alabama!!!!

[creekerdoug]

I checked with BM customer service on 12/21 and was told they now "aren't going to release any lowers until the end of January." It has now been over 10 weeks since my FFL placed the order.

Bushmaster's story about all the consumer demand sucking up the components is starting to sound like complete bullshit. There are new, unsold, rifles with bayonet lugs and flash suppressors sitting on local dealers shelves. I guess all that demand is in some other part of the country and they accidently shipped those rifles here.

This is a terrific way to lose customers permanently.