UGACherokee
03-05-2002, 02:58 PM
Here’s what I’m sending.
I humbly invite anyone that isn't sure about how to write an effective complaint letter to take a look at the comments I wrote on it; this is how you threaten a company and make them feel good about it, and how you make sure that the letter is read, if not printed out and taken to a staff meeting.
Subject: "Kudos" to Dell!
Dear Sir or Madam,
The Dell Computer Corporation has long been a valued provider of hardware solutions, and I have come to depend on your products for both business and personal applications.
All of us in this country support effective measures to reduce crime and insure the safety of our children. As a parent, hardly a moment passes that I am not thinking of my child’s security. However, as a gun owner and serious supporter of our Second Amendment rights I am often disturbed by the lengths to which organizations opposed to firearms ownership will go to unjustly stigmatize the millions of law abiding citizens that choose to own firearms, and to pressure corporate interests to their political opinion.
Such was the case when I read that Dell had cancelled Jack Weigand’s order for a Dell Inspiron notebook because of his firearms business. It was very frustrating to learn that a company that I had come to rely on for my computing needs had taken the opposite side of a political debate to which I as a gun owner am very committed. I was further alarmed to hear that Dell’s sales force was disinterested in group sales to gun clubs and organizations. As a supporter of the Second Amendment, I am very particular about the companies with whom I do business, so I was disheartened to say the least!
Imagine my relief when I learned that Dell had not refused Mr. Weigand’s order, but instead was itself the victim of an error in its automated screening system! Dell is to be commended for it’s swift action to remedy this embarrassing misunderstanding and for the steps that it must certainly be taking to prevent them in the future. The Dell Computer Corporation is a company that I have grown to trust, and I am now confident that my trust hasn’t been misplaced.
Thank you for your attention,
"Chuck Heston"
Paragraph one: Positive statements that the reader accepts without question.
Paragraph two: Segue towards the problem. More positive statements, a.k.a. “We’re all on the same side here.” This is where you show how reasonable you are and how extremist the antis are.
Paragraph three: The problem/offense/etc.
Paragraph four: But there is no problem because you’re such a great company. (Also the most threatening paragraph in the letter, but be subtle)
Closure: Positive. Problem solved.
:D
I humbly invite anyone that isn't sure about how to write an effective complaint letter to take a look at the comments I wrote on it; this is how you threaten a company and make them feel good about it, and how you make sure that the letter is read, if not printed out and taken to a staff meeting.
Subject: "Kudos" to Dell!
Dear Sir or Madam,
The Dell Computer Corporation has long been a valued provider of hardware solutions, and I have come to depend on your products for both business and personal applications.
All of us in this country support effective measures to reduce crime and insure the safety of our children. As a parent, hardly a moment passes that I am not thinking of my child’s security. However, as a gun owner and serious supporter of our Second Amendment rights I am often disturbed by the lengths to which organizations opposed to firearms ownership will go to unjustly stigmatize the millions of law abiding citizens that choose to own firearms, and to pressure corporate interests to their political opinion.
Such was the case when I read that Dell had cancelled Jack Weigand’s order for a Dell Inspiron notebook because of his firearms business. It was very frustrating to learn that a company that I had come to rely on for my computing needs had taken the opposite side of a political debate to which I as a gun owner am very committed. I was further alarmed to hear that Dell’s sales force was disinterested in group sales to gun clubs and organizations. As a supporter of the Second Amendment, I am very particular about the companies with whom I do business, so I was disheartened to say the least!
Imagine my relief when I learned that Dell had not refused Mr. Weigand’s order, but instead was itself the victim of an error in its automated screening system! Dell is to be commended for it’s swift action to remedy this embarrassing misunderstanding and for the steps that it must certainly be taking to prevent them in the future. The Dell Computer Corporation is a company that I have grown to trust, and I am now confident that my trust hasn’t been misplaced.
Thank you for your attention,
"Chuck Heston"
Paragraph one: Positive statements that the reader accepts without question.
Paragraph two: Segue towards the problem. More positive statements, a.k.a. “We’re all on the same side here.” This is where you show how reasonable you are and how extremist the antis are.
Paragraph three: The problem/offense/etc.
Paragraph four: But there is no problem because you’re such a great company. (Also the most threatening paragraph in the letter, but be subtle)
Closure: Positive. Problem solved.
:D