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Thread: Smith & Wesson reportedly discontinuing support of 3rd generation guns

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    Team GunsNet Gold 07/2012 / Super Moderator Gunreference1's Avatar

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    Post Smith & Wesson reportedly discontinuing support of 3rd generation guns

    After today, it's all historical.

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    Forum Administrator Schuetzenman's Avatar

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    That is appalling!

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    Team Guns Network Silver 04/2013 alismith's Avatar

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    Hummm, I wonder why they're doing this? I thought this market was pretty good for them.
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    Contributor 02/2014 FunkyPertwee's Avatar

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    Who still uses their old guns?

    The current M&P series blows the pants off the old guns.
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    Team GunsNet Bronze 07/2011 weevil's Avatar

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    Yeah that is kinda odd.

    There's a whole lot of them out there and they were in production until only a few years ago, it's not like it was something they hadn't made in 20 years or something.

    On the other hand they do offer a lot of different models and trying to support them and out of production models as well is probably a pretty daunting task. When you consider all the new models they've offered lately then yeah I can see why they're not to interested in supporting older models that were developed by the previous owners of the company.

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    Senior Member L1A1Rocker's Avatar

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    Wern't those guns sold with a "lifetime" warranty?

    Sounds like S&W just devalued ALL their products with that kind of crap service.
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    Site Admin & **Team Gunsnet Silver 12/2012** Richard Simmons's Avatar

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    Does a "lifetime warranty" cover replacement/repair due to normal wear and tear? I know with the older S&W revolvers they no longer have parts if something breaks so in order to service them you have to find your own part and send it to S&W with your revolver. Granted, they weren't covered by a "lifetime warranty" but like I said, is breakage or wear and tear part of any warranty? If there is a market for the parts what ever isn't already made by someone like Wolf Springs will be soon.
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    Team GunsNet Bronze 07/2011 weevil's Avatar

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    It doesn't necessarily mean they won't honor their warranty.

    They may do like other companies and replace it with or offer a deal on a current production model.

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    Senior Member L1A1Rocker's Avatar

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    Quote Originally Posted by Richard Simmons View Post
    Does a "lifetime warranty" cover replacement/repair due to normal wear and tear? I know with the older S&W revolvers they no longer have parts if something breaks so in order to service them you have to find your own part and send it to S&W with your revolver. Granted, they weren't covered by a "lifetime warranty" but like I said, is breakage or wear and tear part of any warranty? If there is a market for the parts what ever isn't already made by someone like Wolf Springs will be soon.
    Quote Originally Posted by weevil View Post
    It doesn't necessarily mean they won't honor their warranty.

    They may do like other companies and replace it with or offer a deal on a current production model.

    I have no idea what the fine print of their warranty says - nor do I know for sure that it is a lifetime warranty (that's why my sentence was in the form of a question). But I'll say this, If I have a gun that has a lifetime warranty brake do to a defect; and the manufacture says we'll give you a current model at "cost" I'd be extremely pissed off. If I'm shelling out multiple hundreds of dollars because something I bought had a defect, I'm not going to consider that ANY kind of warranty, at all.
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    Team GunsNet Bronze 07/2011 weevil's Avatar

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    What company does offer a genuine original replacement for out of production models???

  11. #11
    Senior Member L1A1Rocker's Avatar

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    Quote Originally Posted by weevil View Post
    What company does offer a genuine original replacement for out of production models???
    I don't know if you're trying to argue with me or not. I've said my peace. If you going to offer a "lifetime warranty" then you need to honor that warranty for a real lifetime. I'm done with this thread.
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  12. #12
    Team GunsNet Bronze 07/2011 weevil's Avatar

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    Quote Originally Posted by L1A1Rocker View Post
    I don't know if you're trying to argue with me or not. I've said my peace. If you going to offer a "lifetime warranty" then you need to honor that warranty for a real lifetime. I'm done with this thread.

    Yeah I guess I am........you seem like a hard person to please and just curious as to what company you patronize that has this fabulous "lifetime warranty" you speak of.


    Hey I might start buying from them too.


    I know it's not S&W as they never did offer a lifetime warranty on the pistols in question.

    From the S&W manual on Metal Frame Centerfire Pistols

    LIMITED WARRANTY
    For Owners Within The United States.
    This warranty is granted by Smith & Wesson Corp. This warranty
    is effective from the date of purchase and applies to the original
    owner of any firearm. With respect to such firearms, this warranty
    supersedes any and all other warranties.
    Smith & Wesson firearms are warranted to be free from defects
    in material and workmanship. Any such defects of which Smith &
    Wesson receives written notice within one year from the date of
    purchase by the original owner, will be remedied by Smith &
    Wesson without charge within a reasonable time after such notification
    and delivery of the firearm as provided below.
    In the event of an emergency (repairs needed by law enforcement,
    an upcoming match or hunting trip), call 1-800-331-0852,
    ext. 2905 and ask for 911 Priority Repair Service. This allows you
    to speak with a Smith & Wesson representative. Immediately
    upon receipt, your firearm will be assigned to a gunsmith. After
    the work is completed, we will return your Smith & Wesson
    firearm via overnight delivery.
    Warranty claims (in writing) and the firearm concerned should be
    delivered to Smith & Wesson’s Customer Service Department,
    2100 Roosevelt Avenue, Springfield, Massachusetts 01104. In
    addition, a copy of the bill of sale in the owner’s name, or a copy
    of ATF Form 4473 indicating date of purchase must be included.
    It is important that the owner comply with all applicable federal,
    state and local laws and regulations in the shipment of firearms
    to Smith & Wesson.
    Warranty claims should state the model and serial number of the
    firearm concerned and the description of the difficulty experienced.
    It is recommended that shipments be insured by the
    owner, since Smith & Wesson will accept no responsibility for
    loss or damage in transit. Transportation and insurance charges
    for return to owner will be paid by Smith & Wesson if the claim is
    covered by the warranty.
    UNDER NO CIRCUMSTANCES SHALL SMITH & WESSON BE
    RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
    WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH
    OR PROPERTY DAMAGE, WHETHER AS A RESULT OF
    BREACH OF THIS WARRANTY, NEGLIGENCE OR OTHERWISE.
    Some States do not allow the exclusion or limitation of incidental
    or consequential damages, so the above limitation or exclusion
    may not apply to you.



    Terribly sorry if it offends you that I don't share your opinion and actually think it's kinda kooky and silly.
    Last edited by weevil; 05-30-2014 at 06:36 PM.

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